User experience audit and development for ERGT Australia

I was engaged by ERGT in order to assist in improving their UX across both their live website and prospective booking system.

A substantial research phase including analysing heatmap data and analytics was undertaken in order to inform a series of live prototypes, prior to handing over to a team of developers.

Outcomes of this project were successful and led to a strong working relationship with the client. A marked and steady increase in website conversions and sales has been achieved as a result of the new systems’ rollout.

Deliverables included a full UI toolkit, frontend development and 95 interactive prototype screens.